Service Level Agreement Template University

A Service Level Agreement (SLA) documents services` focus on our commitment to our customers. A service request means that a customer imposes a requirement on the division for a service as it is published in the service catalogue. There are seven ways to contact the query department. If you have any further requests regarding the services provided and the direction and administrative structure at Estates, please visit the Estates website. Here you define the responsibilities of the service provider and the customer. Most service providers understand the need for service level agreements with their partners and customers. But creating could be discouraging, as if you don`t know where to start or what to lock up. In this article, we share some examples and models that will help you create SLAs. A Service Level Contract (SLA) is a documented agreement between a service provider and a customer that identifies both the required services and the expected level of service. The agreement varies by supplier, service and industry.

Site assistance services are available Monday to Friday from 8:30 a.m. to 5:00 p.m. .m. until 5:00 p.m. .m Pacific Standard Time during usF Commercial Days. These include testing, temperature monitoring and maintenance of facilities and facilities, as well as water cooling tower maintenance, chemical analysis and chemical maintenance. The service management and assistance details applicable to the service provider in this section are copies of the building`s risk plans to be kept in the lockable red building box in the lobby, the construction safety manager must have a key for that box and keep the information up to date. These should be made available to firefighters if they are dealing with a fire, the BA will also have a key and safety. If additional keys are needed, they must be requested via the University of Nottingham Estate Office helpdesk at 16666 or via security. The boxes must be checked regularly and the controls must be registered. Hazard drawings can be updated through the estate office`s space management team. Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract.

For example: telephone errors and the movement of telephone stations should be reported to the University Telephone Services Helpdesk on tel. 13030, email address is telephone-services@nottingham.ac.uk The purpose of this ALS is to specify the requirements of the SaaS service in the sense of: While most buildings are covered by a generic service level agreement, some specialized or very large buildings have a custom service level contract.