Applecare Os Support Agreement

AppleCare OS-Support is an IT service-level support program used to provide or manage iOS, macOS, or macOS servers in your organization. AppleCare OS Support provides telephone and electronic support for server integration, migration, and operation issues. AppleCare OS Support is an annual agreement. AppleCare OS Support provides an agreement on the service level at which your institution`s designated technical contacts are stored at Apple. Covers up to 10 enterprise-level incidents and provides a four-hour response to high-priority issues (server down), 12 hours a day, 7 days a week (12/7).3 Unused incident support expires after one year. Get the IT support you need to deliver macOS, macOS Server, iOS, or iPadOS to your business. AppleCare OS Support provides telephone and electronic support for server integration, migration, and advanced operation issues. If you wish to return goods without defects, please contact or call 03332 400 999. Where possible, we will try to facilitate the return/refund, but any return request is at our discretion and, where applicable, a restocking fee may be required to refund losses. Your institution can save more than $33,000 by purchasing OETC`s exclusive AppleCare OS alliance-level support plan. Member institutions can purchase any number of technical support contacts for their institution, with no minimum requirements and at a low price per contact. An AppleCare OS support plan also allows you to get a copy of the AppleCare Help Desk Tools, a library of Mac OS hardware installation and diagnostic discs, and tools that allow you to access Apple`s professional online support resources, which are updated quarterly. AppleCare Technician Training, the only Apple-approved online service certification training, is also included.

Covers an unlimited number of enterprise-level incidents across multiple locations and offers a one-hour response to high-priority issues, 24/7.3 This plan includes on-site monitoring by an Apple technical support technician. AppleCare OS Support – Preferred, covers an unlimited number of enterprise-level support incidents for two technical contacts in your organization and offers a two-hour response for Priority 1 (server). Read more Compared to OETC`s AppleCare Alliance, these options result in high upfront costs and a high price per contact. OETC`s AppleCare Alliance allows a member to acquire a single technical support contact at a low price per contact. Institutions can acquire more than one contact, even at the lowest price per contact. With oeTCs AppleCare Alliance, institutions pay only for what they need and get a price advantage by buying at the consortium level. In the diagrams above, a green check mark indicates an unlimited number of support incidents. Select Support offers a total of 10 enterprise-level incidents in the specified areas. Some issues may require the use of multiple support incidents to address them. AppleCare OS support plans provide enterprise-level incident support – defined as support for integration into heterogeneous environments; system components; network configuration and management; professional software applications; web applications and services; 1 Any AppleCare OS support plan includes AppleCare Support, an annual technical support plan covering an unlimited number of support incidents for installing, starting, and using the software.

hardware and software diagnostics and troubleshooting; and problem isolation for Apple-based solutions….