* Reduced pricing (should only be a winner for services) * Credit Earn Back (for high performance) * Reduced service levels (Re-Scope specifications) * Offer preferred options for additional stores An SLA can set availability, performance, and other parameters for different types of customer infrastructures such as internal networks, servers, and infrastructure components such as power supplies without interfering uption. Suppliers are paid and are expected to contribute to service outcomes that are not fully under their control. Here, the value of the provider is linked to a more complex service system. SLAs are widespread in the IT world, as businesses often depend on external services such as cloud computing, hosting, etc. However, almost any business relationship can be settled by a service level agreement. As soon as a business function is delegated to an external service provider, the Service Level Agreement can contribute to an advantageous and carefree relationship. SlAs sets customer expectations regarding the performance and quality of the service provider in different ways….